Returns & Refund Policy
At Best in Singapore, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a transparent and simple return process.
Eligibility for Returns
Requirements for returning your items
14 Day Return Window
Items must be returned within 14 days of delivery.
Original Condition
Products must be unused, undamaged, and in their original packaging.
Proof of Purchase
Order confirmation or receipt is required.
Return Process
Simple steps to return your items
Contact Our Support Team
Email us at support@bestinsingapore.com with your order number and reason for return.
Get Return Instructions
Our team will provide you with detailed return instructions and shipping information within 24 hours.
Ship the Item Back
Send the item to our designated address. Return shipping costs are the customer's responsibility, unless the return is due to an error on our side (wrong item, damaged product, etc.).
Refunds
How we process your refund
Inspection Process
Once your return is received and inspected, we will notify you about the approval status.
Processing Time
Approved refunds will be processed within 7-10 business days to your original payment method.
Shipping Costs
Original shipping costs are non-refundable.
Exchanges
When we offer exchanges
Defective or Damaged Items Only
We only replace items if they are defective or damaged upon arrival. Contact us immediately to arrange an exchange for qualifying items.
Need Help?
For questions or to initiate a return, please reach out to our customer support team. We're here to help make your return process as smooth as possible.